If we have not answered your question please call our Technical Line on
01728 746100 for further assistance. (Open Monday to Friday 9.00 till 5.00.) Or, e-mail us.
If you are not located in the UK or Southern Ireland please go to www.kenwood.com to find your nearest Kenwood Office.
Click on the question to display the answer.
1. My front AUX input does not work, what should I do?
2. My unit is stuck in DEMO MODE, how do I end the demonstration?
3. My stereo looses it's memory when the ignition is switch off. What do I need to do?
4. Compatible i-Pod to Kenwood head-unit.
5. My new iPod (Nano, Classic, Touch) does not function or display correctly, or, sometimes freezes when connected via my KCA-iP200300V. What can I do?
6. What head-units up to 2006 product range are compatible with the I-pod adaptor KCA-iP500?
7. KCA-iP500 with i-pod - How do I select album, artist, playlists etc?
8. What head-units are compatible with the KCA-BT200 Bluetooth Hands-Free Interface?
9. I can’t dial out on my KCA-BT200 Bluetooth Hands-Free Interface?
10. The person I am calling hears an echo via my KCA-BT200?
11. My KCA-BT200 will not function?
12. My phonebook wont download automatically from my KCA-BT200?
13. What Kenwood head-units and mobile phones are compatible with the KCA-BT100 bluetooth hands-free kit?
14. How do I set-up, transfer my phone book and make and receive calls with my KCA-BT100 phone kit via my KDC-W3537?
15. Where can I find the latest Software Updates for my navigation unit and how do I download and transfer them?
16. Where can I find out about the latest Map Updates for my navigation unit?
17. How to upload safety camera’s via SD Card onto my KNA-G421/G520, DNX7200, DNX7220, DNX8220BT?
18. How to upload safety camera’s via CD onto my DNX5220, DNX5220BT?
19. Why does my TMC - Traffic Information (GTM-10) not work. Or, why has it stopped working?
20. My Navi Guidance Volume is too low even when adjusted to 100%, how do I adjust it?
21. Will my Kenwood touch-screen operate the new KTC-D500E DVB-T TV tuner?
22. What channels will I receive via my KTC-D500E DVB-T TV tuner.
23. I want to buy a Double-DIN sized head-unit but what fitting kit will I require for my car?
24. I have steering wheel controls in my car. Can I link my head-unit to these controls and what adaptor will I require?
25. What USB devices are compatible with my head-unit?
26. Do you have a connection diagram for my car stereo?
27. I’ve lost my stereo’s 4-digit security code.
28. I’ve entered my security code for the first time, but it does not work?
29. Security Code is not accepted or the code number is incorrect.
30. What CD Auto-Changer is compatible with my Multimedia Product, CD/Receiver, MD/Receiver or Cassette/Receiver?
31. CD/MD Error Codes what do they mean?
32. What are the specifications for MP3, WMA and AAC for my 2007 model?
33. DualDiscs will they play on my Kenwood Products?
34. My CD changer has CD Text but when I load a disc, the display shows 'NO TEXT'. How do I get the text information to display?
35. CD-Text doesn't scroll over display.
36. I have a car stereo purchased from the US and I can’t pick up all radio stations in Europe/UK, what can I do?
37. The radio-text doesn't scroll over display.
38. How do I turn off the disabled system indicator (DSI) on my unit.
39. How can I download additional moving images and wallpapers onto my XXV-01D, KDC-W9537U, KDC-PSW9531, KDC-PSW9527, KDC-PSW9524, KDC-W8534, KDC-W8531, head-unit?
40. I've lost my MASK KEY.
41. The radio no longer operates and just shows “TRANSMIT 1”
42. My MASK-KEY does not work.
1. My front AUX input does not work, what should I do?
The AUX input needs to be switched on.
To do this;
1. Switch the unit to Standby mode by pressing the SRC key.
2. Press and hold the MENU button until the Menu System is activated.
3. Scroll up using the right-hand control knob, until AUX OFF is displayed.
4. Then push the same knob to the left or right and AUX ON will then be displayed.
5. Push the MENU knob to exit the menu system.
Now press the SRC key to select AUX input.
2. My unit is stuck in DEMO MODE, how do I end the demonstration?
To get out of Demo Mode for the following units;-
(More models detailed further below.)
DPX-501U, 502U, 701U.
KDC-237SA/SG, 309, 334SA/SG, 3031A/G, W3037A/G, W3537A/G, W410, W434A/G, W4031,W4034A/G, W4037, W4531, W4534, W4537UA/UG, W4737U, W534/UA/UG, W5031, W5137, W5534U, W6031, W6531, W6534U, W6537U, W707, W7031, W7037, W7531, W7534U, W7537U, W808, W8531, W8534, PSW9531
XXV-01D
Please carry out the following procedure:
1. Press (SRC) button repeatedly unit "STANDBY" is displayed
2. Press and hold (MENU) button to enter the Menu System
3. Toggle the (CONTROL) knob upwards unit "DEMO ON" is displayed
4. Press and hold the (CONTROL) knob unit "DEMO OFF" is displayed
5. Briefly press the (MENU) button to exit the Menu System.
To get out of Demo Mode for the following units;-
KDC-7027,W7027, W8027, W9027, PSW9527
Please carry out the following procedure:
1. Press and hold button #5
2. Press the reset button (small recessed button on front panel)
3. Do not release button #5 until the display lights up again
3. My stereo looses it's memory when the ignition is switch off. What do I need to do?
This problem occurs with VW, Vauxhall and some other cars where the cars wiring is different.
The permanent and ignition feed wires need to be reversed in order for the unit to keep it's memory when the stereo is switched off.
Please ask whoever installed the unit to check the wiring. If you installed the unit yourself please carry out the following;
The above picture shows the stereo's wiring loom. You can see the Permanent live feed wire is Yellow and the Ignition feed wire is Red. In the middle of both these wires you can see that they are connected by bullet connectors.
All you need to do is simply reverse these wires;
Yellow connect to Red
Red connect to Yellow (see picture below).
If you have any queries please do not hesitate to contact us on the e-mail link at the top of this page.
4. Compatible i-Pod to Kenwood head-unit.
Connect an Apple i-pod to your Kenwood car head-unit! With almost all new Kenwood head-units you are able to connect and control an Apple i-pod. Even older Kenwood models may have this convenient feature. For more information on compatibility with Kenwood head-units and i-Pods models go to Connect your iPod.
Always use the latest software version for your i-Pod available from Apple's website.
5. My new iPod (Nano, Classic, Touch) does not function or display correctly, or, sometimes freezes when connected via my KCA-iP200 or iP300. What can I do?
For improved functionality of the latest iPod models (iPod nano 3rd generation, iPod classic, iPod touch) when connected via our adaptor KCA-iP200 or iP300.
This firmware update is for the following units;
KDC-W4737U, KDC-W6537U, KDC-W7537U, KDC-W9537U, DPX502U, DNX7200, DDX8029, DDX7029, KVT-829DVD, KVT-729DVD, KOS-V1000 and KOS-V500.
For further information and a link to the download software go to iPod Firmware Updates.
6. What head-units up to 2006 product range are compatible with the I-pod adaptor KCA-iP500?
Any Kenwood head-unit from our 2003 product range onwards is compatible as long as the head-unit has CD auto-changer control.
For details on compatibility please go to Connect your iPod.
If you already have a CD auto-changer linked to the head-unit you will also require a KCA-S210A or S220A switching box.
7. KCA-iP500 with i-pod - How do I select album, artist, playlists etc?
If you are having difficulties switching between album, atrist, playlists etc. First check that the switches on the KCA-iP500 box are in the correct position for your particular stereo.
To check compatibility of your stereo and switch positions go to Connect your iPod.
Once these are in the correct position, reset your Kenwood stereo via the small recessed button on its front panel.
After this select External Media source and use the scan button to choose between search modes e.g. Albums, Artist, Playlists etc.
TIP:-Make sure that the auto-scroll is selected in the Menu System.
8. What head-units are compatible with the KCA-BT200 Bluetooth Hands-Free Interface?
2008 Compatible units are:
Multimedia
DDX5022, DNX5220, DNX7220, KVT-522DVD.
CD/Receivers
KDC-W3541A/G, KDC-W4041A/G/W, KDC-W5141U, KDC-W5541U, KDC-W6041U, KDC-W6541U, KDC-W7041U, KDC-W7541U.
2007/6 Compatible units are:
Previous models which are detailed below will operate, however some functions of the KCA-BT200 will not be available.
Multimedia
DDX6029, DDX7029, DDX8029, DNX7200,KDV-5234, KOS-V1000, KOS-V500, KVT-829DVD, KVT-729DVD.
CD/Receivers
DPX501U, DPX502U, DPX701U, KDC-W3537A/G, KDC-W4037, KDC-W4537U, KDC-W4737U, KDC-W5534U, KDC-W6534U, KDC-W6537U, KDC-W7037U, KDC-W7534U, KDC-W7537U, KDC-W9537U.
Functions that will not work are;
• Call interrupt function.
• Phonebook sub Index search.
• Unanswered call history search.
• SMS Functions.
• Voice recognition functions.
9. I can’t dial out on my KCA-BT200 Bluetooth Hands-Free Interface?
Make sure that the handbrake cable is connected and that you have applied the handbrake before making a call.
10. The person I am calling hears an echo via my KCA-BT200?
1/ Turn the volume down.
2/ Make sure that the microphone is not situated too close to the speaker.
11. My KCA-BT200 will not function?
First of all check that the 3 switches located on the rear of the KCA-BT200 Interface box are in the correct position. Click on this link to find out the correct position of the KCA-BT200 switches.
After changing the position of the switches you will need to RESET your head-unit.
12. My phonebook wont download automatically from my KCA-BT200?
Only phones that support AutoSync function will download automatically. For other models of phone you will need to transfer the phonebook manually, as per the instructions for the KCA-BT200.
13. What Kenwood head-units and mobile phones are compatible with the KCA-BT100 bluetooth hands-free kit?
For more details on our KCA-BT100 bluetooth hands-free kit and a list of compatible head-units and mobile phones please click here.
14. How do I set-up, transfer my phone book and make and receive calls with my KCA-BT100 phone kit via my KDC-W3537?
To view KDC-W3537+BT100 instructions on how to set-up the KCA-BT100 and how to transfer your phone contacts and make/receive calls.
To check out compatible Kenwood head-units and mobile phones please click here.
15. Where can I find the latest Software Updates for my navigation unit and how do I download and transfer them?
For information on the latest Software Updates for your navigation unit and how to download these and transfer to your navi unit please go to Navi Software Updates.
16. Where can I find out about the latest Map Updates for my navigation unit?
To find out about the latest Map Updates and how to purchase them please go to Navi Map Updates.
17. How to upload safety camera’s via SD Card onto my KNA-G421/G520, DNX7200, DNX7220, DNX8220BT?
Click to find out how to download safety camera’s via SD Card for the above-mentioned units.
18. How to upload safety camera’s via CD onto my DNX5220, DNX5220BT?
Click to find out how to download safety camera’s via CD for the above-mentioned units.
19. Why does my TMC - Traffic Information (GTM-10) not work. Or, why has it stopped working?
The subscription fee needs to be paid to Garmin via their on-line website. Click on the link to subscribe http://www.garmin.com/fmtraffic/
You will require your units unique ID number before you can subscribe. To find out your ID number please do the following;
1. From the Main menu, touch Settings > Traffic > Subscriptions . Touch a subscription in the list to view the expiration date, and then touch Back.
2.Touch Add Subscription to see your FM traffic receiver's Unit ID.
20. My Navi Guidance Volume is too low even when adjusted to 100%, how do I adjust it?
There are 2 ways to adjust the volume of voice guidance.
The first (and most obvious) method is by using the menu system for the navigation by simply selecting and adjusting the volume.
The second method is less obvious. This is done through the menu system for the screen (not through the KNA-G520 menu system).
DDX-6027, DDX-6029, DDX-7025, DDX-8027, KVT-627DVD, KVT-725DVD, KVT-727DVD, KVT-827DVD, XXV-05V.
All of the above screens have a button marked ‘F’ or ‘FNC’. Press this until you get the option of ‘Set-up’ on the left side of the screen (some models have a symbol of a spanner instead of the word ‘Set-up’).
DNX7200, DDX7029, DDX8029, KVT-729DVD, KVT-829DVD.
On these models press the ‘F’ or ‘FNC’ button until you see the symbol of a spanner in the bottom right corner of the screen
Press ‘Set-up’ (or spanner symbol), then select ‘AV I/F’ or ‘AV Interface’ from the list.
Depending on exactly which model, ‘AV I/F’ has 2 or 3 different pages, and these can be switched between using the scroll arrows at the bottom of the screen (top of the screen on the later models).
On the second or third page, you will have the options of:
‘Nav Interruption’ – here you can choose to have guidance through; front-left channel, front-right channel, or both front channels.
‘Guide Volume Level’ – here you can also adjust the volume level for voice guidance.
21. Will my Kenwood touch-screen operate the new KTC-D500E DVB-T TV tuner?
The following screens will operate the KTC-D500E;
DDX5022, DDX6027, DDX6029, DDX7029, DDX8027, DDX8029, DNX5220/BT, DNX7200, LZ-760R, KOS-V500, KOS-V1000, KVT-M707, KVT-522DVD, KVT-627DVD, KVT-727DVD, KVT-729DVD, KVT-827DVD, KVT-829DVD.
Any other screen which has an A/V Input can use the KTC-D500E as a 'Stand Alone' tuner.
22. What channels will I receive via my KTC-D500E DVB-T TV tuner.
This will depend on where you live and travel. Basically the device is designed to receive Freeview and Top-Up - Digital TV and Radio channels.
Go to Freeview to see information on these channels.
23. I want to buy a Double-DIN sized head-unit but what fitting kit will I require for my car?
Go to Kenwood Double-DIN Fitting Kits to see what fitting kits you will require.
24. I have steering wheel controls in my car. Can I link my head-unit to these controls and what adaptor will I require?
To find out more about our stalk control adaptors and what adaptor you will require for your car go to Kenwood Stalk Control Adaptors.
25. What USB devices are compatible with my head-unit?
For more information on compatible USB devices with our head-units please go to USB.
26. Do you have a connection diagram for my car stereo?
The wires in the Kenwood loom are normally colour coded as follows;
*Please note;- That you may find that some of these leads are not found on your particular stereo. Also, all of our current stereos will connect to a standard ISO socket. ISO adaptor’s for your particular car, are readily available from any good car audio shop or car accessory shops and are strongly recommended.
Stereo;
Red – switched live (with ignition switch)
Yellow – permanent live
Black – negative, earth
Blue/white – power control for external amplifier
Brown – telephone mute
Orange/white – dimmer control (dims display when connected to lights)
Pink/black – For controlling bass levels for specific Kenwood amps with this feature.
Speakers:
White pair – Front left
Grey pair – Front right
Green pair – Rear left
Purple pair – Rear right
NB: The black stripe on the speaker wires denotes the negative connection; make sure all speakers are connected the same way around.
27. I’ve lost my stereo’s 4-digit security code.
The following stereos have a 4-digit security code.
CD/Receivers
DPX-501U, 502U, 701U
KDC-5021, 5024, 5080, 5090, 6021, 6024, 6080, 6090, 6521, 6527, 7024, 7027, 7050, 7060, 8060, 9050, M6024/G, M7024, MP6090, MV6521, PS9060, PSW9524, PSW9527, PSW9531, V6090, V6524, W3537A/G, W4037, W4531, W4537UA/UG, W4737U, W5031, W5137, W5534U, W6027, W6527, W6531, W6534U, W6537U, W707, W7027, W7031, W7037, W7531, W7534U, W7537U, W808, W8027, W8531, W8534, W9027, WV6027, Z828MP, Z838.
XXV-01D.
Multimedia Products
DDX-6027, 6029, 7025, 7029, 8027, 8029
DNX7200
KDV-5234
KVT-627DVD, 629DVD, 725DVD-B, 727DVD, 729DVD, 827DVD, 829DVD, 925DVD
XXV-05V
Cassette/Receivers
KRC-1054, 578, 579, 591, 594, 597, 678, 679, 691, 694, 758, 759, 856, 857, 858, 859, 954, 956, 957, 958, PS959, V679, X383.
MD/Receiver
KMD-6527
For details on how to obtain the 4-digit security code for your car stereo please please go to Kenwood Security Codes.
28. I’ve entered my security code for the first time, but it does not work?
You did not enter the security code immediately after first start-up.
Put the equipment back into the original operating conditions by pressing RESET key. Then enter the code, which is printed on your Car Audio Passport.
29. Security Code is not accepted or the code number is incorrect.
Please enter the four-digit code number, which is printed on your Car Audio Passport.
If you have entered the correct code number and followed the code input procedure from your instruction manual, and the unit does still not work. Please check that the serial number starting KE0???? Etc on the Car Audio Passport is the same as the serial number on the stereo itself. (The serial number is located on the top or bottom panel of the stereo, therefore, you will need to remove the stereo from the dashboard)
If the serial number is the same on the car audio passport as on the stereo itself, then unfortunately it would appear that there is a fault. The product will need to be inspected by a Car Audio Service Agent. For details of your nearest one please go to Kenwood Service Agents.
If the serial number on the stereo is different to the one on the Car Audio Passport then you have been given the wrong code for your particular stereo. To obtain the correct code number, contact your Kenwood Dealer.
30. What CD Auto-Changer is compatible with my Multimedia Product, CD/Receiver, MD/Receiver or Cassette/Receiver?
Please go to Kenwood CD Changer Compatibility List.
31. CD/MD Error Codes what do they mean?
• E-00: Poor Cable connection.
• E-01: Magazine not properly set in changer.
• E-02: No Disc in magazine.
• E-03: CD does not have selected track number.
• E-04/05: Not reading TOC (Table of Content) - Unit requires service. Or, disc is dirty or upside down or unreadable.
• E-10: No data is recorded on the MD. The player plays the next disc automatically.
• E-99: Changer malfunction, the disc may be caught in the unit or changer requires service.
• TOC : Not reading TOC (Table of Content) - Unit requires service.
For details of Car Audio Service Agents please go to Kenwood Service Agents.
32. What are the specifications for MP3, WMA and AAC for my 2007 model?
For further details please go to MP3/WMA/AAC.
33. DualDiscs will they play on my Kenwood Products?
The music industry has announced a new pre-recorded hybrid disc named “DualDisc" in August of 2004 and have already started releasing DualDisc titles.
The DualDisc is a two-sided disc made up of digital audio on one side and a DVD on the other. However, it appears that the digital audio side does not conform to the standard industry technical specifications for compact disc digital audio.
Kenwood DVD/CD players fully conform to the standard industry technical specifications for compact disc digital audio. At this time, using a DualDisc on Kenwood products may lead to playback or mechanical problems. For optimum performance and to avoid problems, Kenwood recommends that consumers do not use DualDisc titles on any Kenwood products.
Kenwood has been reviewing technical specifications regarding the DualDisc titles which are already in the market. In accordance with these investigations, Kenwood will update this notice.
34. My CD changer has CD Text but when I load a disc, the display shows 'NO TEXT'. How do I get the text information to display?
You might be playing a CD that does not have CD Text encoding. CD Text is digitally encoded text information on the disc. This technology is only found on more recently manufactured CD's.
35. CD-Text doesn't scroll over display.
For safety reasons you must activate the SCROLL function in the menu, so that the CD-text information scrolls over your display.
36. I have a car stereo purchased from the US and I can’t pick up all radio stations in Europe/UK, what can I do?
If you have purchased a car stereo from the US you will find that it will not pick up many European radio stations. This is due to the fact that US radio frequency steps are different to here in Europe.
You may be able to set the tuner to European stations by following this procedure.
Press and hold down the SRC button to power down the unit completely.
While the unit is off press button 1 & 5 together, while momentarily pressing the SRC button.
If this does not work try the following proceedure;
Press and hold buttons 1 and 5 together, while momentarily pressing the reset button.
If this does not work then the unit is not designed to pick up European frequency steps.
37. The radio-text doesn't scroll over display.
For safety reasons you must activate the SCROLL function in the menu, so that the Radio-text information scrolls over your display.
Radio text is additional information given by the transmitter. Not all broadcasting stations offer this additional service. Whether radio text information is presented or not is indicated by TEXT symbol on the display.
38. How do I turn off the disabled system indicator (DSI) on my unit.
• Completely turn off power to the unit. (Be sure Backlight is OFF).
• Press and hold memory Presets #1 and #3.
• Turn the power on to the unit.
• Let go of memory Preset #1 and #3 after the units power on.
• Completely turn off power to the unit. (Be sure Backlight is OFF).
• Press and hold memory Presets #1 and #3.
• Turn the power on to the unit.
• Let go of memory Preset #1 and #3 after the units power on.
39. How can I download additional moving images and wallpapers onto my XXV-01D, KDC-W9537U, KDC-PSW9531, KDC-PSW9527, KDC-PSW9524, KDC-W8534, KDC-W8531, head-unit?
You can customise your display by downloading additional moving images and wallpaper files in AVI format. To do this please download the tool and files from our website, go to Kenwood Moving Images & Wallpapers.
40. I've lost my MASK KEY.
THE FOLLOWING MODELS USE A MASK KEY;
CD/Receivers
KDC-B7021, M907, M9021, PS970R, PS9070R, PS9080R, PS9590R, PSW9521, V7090R, V7521, 7021, 7021SE, 7070R, 7080R, 7080RV, 7090R, 8021, 8070R, 8080R, 8090R, 9090R
Cassette/Receivers
KRC-PS978R, PS979R, PS1077R, V791, V879R, 777R, 778R, 778RV, 779R, 791, 794, 877, 878R, 887, 977
Multi-Media
KVC-1000
KVT-M700, 920DVD
MD/Receiver
KMD-PS971R
Please go to Kenwood Mask Key for details on how to get a new mask key coded to your stereo.
41. The radio no longer operates and just shows “TRANSMIT 1”
If the radio loses power, or is reset, then it will require the security code to be transmitted from the MASK key. The MASK key is a small blue remote control with one button which came with the unit when new.
Hold this MASK key about 4 – 5 inches from the front of the stereo and press and hold the button. You will need to repeat this procedure once more when prompted and then the display will show “APPROVED”
42. My MASK-KEY does not work.
Please note that the mask key must be quite close to the IR receiver of the MASK radio (The MASK key transmits in a small angle due to security reasons). Please check the battery if the MASK key still doesn't work.
If the mask key still does not operate then we can only presume that the key is at fault and therefore, you will need to have a new key coded to your unit. Please go to Kenwood Mask Key for details on how to get a new mask key coded to your stereo.