Global site
Other European websites

Logiciels de programmation

KPG-87D

Logiciel de programmation - Windows

KPG-87D
> The Retail team keep in touch with all the different shops and stalls to ensure that the high standard of service is maintained. Phew!

Then there is the Information Centre, which takes calls from guests about anything from opening hours and menus to maintenance, lost children or illness. And speaking of illness – there is a team of nurses on call 24/7 who can be contacted by radio and dispatched to assist.

If there is a fire, an alarm goes off on the site, which alerts security and technical services and they form an on site, highly trained fire-fighting team, who use radios to manage the incident as well as their fire-fighting equipment to deal with any flames.

Paul mentions another use for the comms system; Center Parcs run regular events for guests, including a Bonfire Night spectacular. Paul explained that the local fire brigade come on site to supplement the in-house team and spotters are posted throughout the pine woods to keep in touch and monitor the situation.

Zycomm had been dealing with Center Parcs for several years when it was decided to replace the comms system, so they were aware of the environment and how tough the hardware would have to be. The existing MPT1327 protocol would provide a trunking system which would cover the entire site, but they had to specify handsets which were reliable and tough enough to withstand the rigours of running the Sherwood Forest site.

The Center Parcs environment is a harsh one for electronic equipment. Outdoor teams will be exposed to the full range of weather and maintenance personnel may find their radios are put in demanding situations. The handsets would be expected to withstand hard knocks, water, dirt, a range of temperatures and in the case of managing the “Sub-Tropical Paradise” watersports centre, the radios would be subjected to high levels of humidity, combined with constant temperatures of around 30 degrees centigrade.

Zycomm had no hesitation in recommending the Kenwood TK-3180 for the job. It has all the credentials to be fit for the purpose. It exceeds the stringent IP54/55 dust and water intrusion standards and the MIL-STD 810 C,D,E and F environmental standards which would pass it fit for military service. In addition, the TK-3180 has technical features, which would help the Center Parcs management team to run their site even more efficiently and safely.

After some extensive testing, the Center Parcs team accepted Zycomm’s proposal and within a few weeks, the new system was up and running. Although Zycomm continue to offer refinements to the system on an ongoing basis, Paul Drayner and his staff were clearly impressed with the result.

Here are some observations about the new system: 

There is now 98 per cent coverage of the site; the audio quality from the handsets has cut down on repetition of messages; there is very little interference or cross talk between departments; the aerials don’t break; the radios are smaller and lighter; the battery charge lasts much longer; the metal belt clips don’t break; the emergency key means increased confidence and security; you can dial out to telephone extensions, or into the radio system from a telephone.

On top of all this, Paul says that there has been a 80 per cent reduction in breakdowns. Out of 110 handsets, only two have been returned for repair in 12 months. He seems satisfied with the whole system.

But the last word goes to Ollie Omotosho of Zycomm, “High profile, customer focused businesses are no stranger to Zycomm,” he says, “We have been in this business for more than 25 years and we like to think that we provide the best, for the best. We admire Center Parcs for their professionalism and how they worked with us to get the right solution which ensures excellent customer service and safety at all times.”

For more information on Zycomm, contact Ollie Omotosho, Director of Marketing, Zycomm marketing@zycomm.co.uk, telephone number:+44 (0)1332 570 123 ext.203

For more information on Kenwood two way radios, please click here.